Neil Dunsmore offers corporations and organizationsthe skills to effectively control, internal or external conflict. Whether itsconflict between departments or within departments, written attacks or verbalassaults, intended or unintended, Neil will help your people remain calm andcarry on through the storm. Neil uses his years of experience as aCorrections Officer, Crisis/Hostage Negotiator and Business Owner to share thecrises, the characters, the outcomes, and the lessons learned from each one.Programs can be facilitated through instructional training sessions for your team, or asone on one coaching for leaders.
Topicscovered are:
· Management 101
· Workplace Culture
· Effective Communication
· Conflict Resolution
· Customer Service
· Effective Interviews