The increase in angry and upset people requires new approaches to customer service, health and safety at work as well as interpersonal communication within organisations.
Thriving Under Fire teaches people to manage emotions in the workplace and increase emotional intelligence. In 20+ years working in this specialised space, we have developed a blended learning workshop method that brings lasting transformational change in individuals and groups.
There's an Online Training option for those restricted by logistics or budget. As well as public workshops in Wellington, we have tailored in-house programmes for managers, teams, and frontline staff. We travel throughout New Zealand and are committed to minimizing our carbon emissions where possible.
This course is by far the best de-escalation course I have seen – my congratulations to the people who put this together -it needs to be compulsory – with regular updates. Greg West (Registered Nurse) I did a TUF course over 10 years ago when I worked at Fonterra it was in Hamilton, and John was our facilitator.
The skills I learned in the course have stuck with me and prepared me so well for difficult and brave conversations that I still think about it 10 years later. Elle Taylor. Agricultural Consultant.