A hospital required accessible eLearning that would empower a variety of staff, from doctors to receptionists, to monitor, report and take action on or escalate observed patient deterioration.
While the hospital had previously built a suite of courses to support this need, the courses were in a variety of formats, built by a range of different people, over different times, and their locations in the LMS made clear learning pathways challenging. Staff were frustrated, confused, and complained of wasting time. Links were broken, and reporting was challenging. For these reasons, the old learning programme was taken off the compulsory learning list.
The project was therefore to redesign the programme, so that:
1) Staff could quickly find what they needed to learn,
2) Courses were consistent with each other in regards to the learning experience
3) Courses were updated with the latest information and processes
4) Courses were easy to follow and efficient to complete
5) Learning pathways were easy to follow
If we got all of that right, the hospital could put the programme back on the compulsory training list, thereby helping staff to consistently monitor and act on patient deterioration, and thereby reduce loss of life.