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Featured Events

Date Event
Feb 14 2012

The purpose of the meeting is to review the intent of the 2% additional HOT tax we had the legislatu [more]

Category: Miscellaneous
Feb 15 2012

[more]

Feb 16 2012

Overcome the perception of “robotic” email responses and help employees craft perso [more]

Feb 16 2012

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Feb 22 2012

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Mar 15 2012

Discover 20 concrete ways for your employees to make emotional connections with your customers. [more]

Mar 23 2012

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Mar 28 2012

Join us as we recognize and honor the professional, the institution, and the volunteer who have made [more]

Apr 04 2012

Diane Gottsman is a nationally recognized etiquette expert and the owner of The Protocol Schoo [more]

Apr 12 2012

  Is your company monitoring complaints on Twitter, FaceBook, and blogs? If not, why not? [more]

Apr 18 2012

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Apr 22 2012 -
Apr 25 2012

[more]

Location: Hyatt Regency Washington  
May 01 2012

Booths are sold out for Business Expo 2011. Please call 903-237-4029 to be placed on the wait list. [more]

May 11 2012 -
May 13 2012

Please visit www.alleyfest.org for a complete description about AlleyFest 2012. Online registratio [more]

  
May 23 2012

Zappos, Apple and General Electric are known for their customer experience. Each of these companies [more]

Jun 20 2012

We get the behavior we tolerate. Tolerating unacceptable behavior drains morale, frustrates manageme [more]

Jun 21 2012

[more]

Sep 20 2012

Customer service representatives have a very high potential for burnout. One of the most important j [more]

Sep 25 2012

[more]

Location: Summit Club  Map
Oct 25 2012

Based on Myra's keynote at "The Super Bowl Customer Experience" at Lambeau Field in Green Bay. [more]